Please Note: Muse For Hair does not cover taxes and duties on international orders. Before purchasing, read our full shipping policy here

Returns Policy

We DO NOT offer refunds for change of mind, so please read the following Terms and Conditions carefully before making a purchase on our website.

By making a purchase you agree to the following Terms and Conditions.

EXCHANGES

We understand that choosing the right colour for your hair extensions can be difficult, which is why we offer an exchange policy. To be eligible for an exchange, the hair must be unused, in it’s original condition with the security ties still intact.

For hygiene reasons we cannot accept any hair that has been removed from it’s security ties. The exchange request must also be initiated within 3 days of receiving your order. We will gladly exchange your hair for a more suitable colour, and can assist you with the colour matching process. The customer will be responsible for all shipping costs associated with returning the hair to us.

To initiate an exchange, email us at support@museforhair.com and provide us with your order number, and your concern with the hair colour. Any additional information including photos of your own hair and the desired look you are trying to achieve will help this process along more quickly. If you already know what colour you would like to exchange for, then please also include that information. You will then be given instructions to return your hair to us.

Please note that these instructions must be followed exactly, and failure to provide the relevant tracking details for your return hair may result in a void of warranty and exchange. Muse For Hair is not responsible for any lost hair in transit, or any items sent to the incorrect return address. 

RETURNS

We do not offer refunds for any reason related to a ‘change of mind’ after the purchase has been made. This includes situations where the customer reconsiders their purchase, orders the wrong item, or decides not to use the product for personal reasons not associated with a product defect or an error on our part.

If a cancellation is requested after purchase, Muse For Hair will assess this case by case and will need special approval before a refund can be issued. All cancellations will incur a transaction fee imposed by Shopify deducted from the refunded amount, due to the value of 5% of the total order. This fee will not be covered by Muse For Hair, as the order was placed by the customer and the decision to cancel the order was made at the customer’s discretion. 

Muse For Hair is not responsible for any shipping costs upon return shipment for cancellations. Any approved refund will only be issued once the hair has been returned to Muse For Hair Headquarters, and assessed by our team. A refund (minus the 5% fee) will only be issued if the hair is deemed in it’s original condition with the security ties still intact. For hygiene reasons we cannot accept refunds for any hair that has been removed from it’s security ties.

When would my order not be suitable for a return/exchange?

If you have released the security ties holding the extensions together. Place your natural hair over the top of the bundle to check the colour blends seamlessly, do not untie the extensions if you wish to be eligible for an exchange.

If you wash, colour, cut or tamper with the hair in any way that cannot be reverted back to it’s original condition.

If you use products outside of the Muse recommended hair care range, or ingredients specified not to be used on the extensions.

If you have had a ‘change of mind.’

Read our full Refund Policy here.

Below are some of our Frequently asked questions. If you would like to view more click here

How do I get the most wear out of my extensions?
Keep your hair extensions clean. Tape extensions can slip when you have added oil or product buildup in the roots. That doesn't mean you have to wash them every day, but be sure to use alcohol-free dry shampoo to remove oil and product buildup in-between washes. Follow all recommended product uses, and take really good care of your extensions always being gentle.

What products can I use?
It is important that you do not use products with high silicone, sulphates, alcohol, or protein as this may affect the bonds and you may find you get less wear out of your installations.

What should I avoid near my tapes?
In order for your tapes to work properly, it is important you do not use heat styling at the roots as this will make the tape sticky and hard to come off. You also should avoid conditioners, oils and alcohol on or near the tapes. It is normal for the tapes to become a little tacky after about a week of wear, so don't be alarmed by this.

How do I sleep in my extensions?
Keep the hair untangled by taking time to brush the hair every day. We recommend sleeping with your hair in a loose braid, or using a silk hair cap at night time, and never sleep with wet hair extensions.

How often do I need to reinstall the extensions?
Every 2-4 weeks, your hair extensions will need to be reapplied to move the extensions closer to the scalp and to keep your hair healthy. The amount of time depends on how long and how fast your own hair grows. The tape is designed to naturally break down over the weeks, but excess oil in your hair and excessive washing with speed up this process. These aren't the same as regular tape-in extensions, they have a shorter wear time. With that it's important to note that it is totally normal for the hair extension tapes to become a little tacky as the weeks pass. Uses of hairsprays, dry shampoo and any oils will also speed up this process.

Can I comb/brush my hair?
Yes, it is important to keep the hair brushed and detangled, and you should brush your hair several times a day for this purpose. Be sure to hold your extensions at the roots to avoid excess pulling while brushing. Do not comb or brush the hair extensions while hair is wet without holding at the roots, this will cause the tape to slip out.

Can I use hair care products?
Use high quality hair care products but don’t overdo it, too much product can cause build up and tangling over time. So you want to be careful with the amount of product you use. Never use any products containing oil, alcohol or ethanol as this can damage the hair extensions and also wear down on the tape adhesive.

How do I wash my hair?
Use sulphate free shampoo and conditioner, and only ever condition the ends of your hair. Conditioner on the tapes will cause them to slide out. 100% natural hair products will keep hair extensions in good condition. You can shampoo your head/scalp as normal, but be sure to check that your shampoo is extension safe.

Should I use a hair mask?
It is best to use a hair mask once a week to revive your hair extensions. We recommend using a conditioning treatment on the mid-length to ends of your hair extensions. You can use a treatment on your extensions higher up when they have been fully removed and there is no tape on the wefts, but all oils must be completely gone when re-appying tape in order to adhere properly. Remember never to use any oils or conditioners on the roots where your tape extensions are bonded while your extensions are installed, as they will come out. 

Can I dye my extensions?
We do not recommend dyeing your extensions, as they have already been processed and any additional bleaching may ruin the quality of the hair. As your extensions are not attached to a natural hydration source, and further processing of the colour may cause the extensions to become brittle, dry, and the life-span compromised. If you must colour hair your extensions, only go within 2 shades DARKER and use semi or demi hair colour only. However, we strongly advise against colouring hair extensions.

Can I tone my extensions?
Much like dyeing your hair, we do not recommend toning your hair as it has already been processed and may cause the extensions to dry out quickly.

Can I swim and workout in my extensions?
Yes you can! However we do not recommend regular exposure to chlorine, and excessive sweating can cause the tapes to not function as well. Be sure when working out or swimming with your hair extensions, to always remove excess sweat and chlorine after.

Can I use hot tools?
Yes you can. When using hot tools be sure to use a heat protectant spray, and keep all product and direct heat away from the tapes. The more you use heat on your hair, the shorter the life span of the hair extensions. 

Can I use serums/oils?
Yes, when using serums or oils avoid contact with the tape, use on mid-length to ends only.

I have thin hair, will they work for me?
Muse DIY Tape in extensions are not best for those who have lost a significant amount of hair due to any illnesses or for those that have extreme hair thinning. If you aren't able to place sufficient hair over the top of your tape, they may be visible. Consult with your stylist about another option, or feel free to send us a photo for our recommendation to support@museforhair.com

Will the extensions cause hair loss?
Since a person’s average natural hair loss is between 50-100 strands per day you will see a small amount of naturally released hairs in between the tape bonds at time of removal. This is normal and should not be interpreted as hair loss due to wearing hair extensions. You lose hair every day naturally, but when you have tape extensions the hair remains stuck to the tape rather than falling out as it regularly would.

How many sets will I need?
Each DIY Extension Kit comes with 120 to 150 grams of hair which are separated in to 7 pieces designed to wrap comfortably around your head. If you have extremely thick hair, or very short hair and are required to blend extensively, then you may require 2 sets. Feel free to email us with some photos for our recommendation at support@museforhair.com

Note: Excessive sweat from working out, steam baths, saunas, very humid weather and sea salt swimming may lessen the longevity of the extensions. Precautions should be taken to reduce the amount of exposure to these activities/climates if you want your tape extensions to last the full 4 weeks.